For un-open, un-used media rolls, we will accept returns within 7 days of recipient of the items, please call us for approved RMA number and to receive an RMA form for returns, 844-900-SIGN. Media rolls returned un-open and un-used are subject to 15% restocking fee. Original shipping charges are not refunded and customer is responsible to ship the item(s) back to us. Please insure against shipping damages.